Frequently Asked Questions

Browse our products, click "Add to Cart" on items you love, then go to your cart and click "Checkout". Fill in your shipping details and complete payment. You'll receive an order confirmation email immediately.

Standard shipping within Pakistan takes 3-5 business days. Orders are typically processed within 24 hours. You'll receive a tracking number once your order ships.

Shipping costs Rs. 150 for orders under Rs. 2000. Orders above Rs. 2000 qualify for FREE shipping across Pakistan!

Currently, we ship within Pakistan only. We're working on international shipping and will update customers when available.

Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order by visiting our Track Order page.

Absolutely! Visit our Customize page to create your own unique bracelet. Choose colors, beads, charms, and add personalized text.

Custom orders are handmade with care and typically take 3-4 business days to create, plus shipping time (3-5 days). Total time is usually 6-9 business days.

Yes! You can add names, initials, dates, or short messages using our letter beads. The customizer shows you exactly how it will look.

No problem! Contact us through our Contact page or Request Info button with your ideas, and we'll work with you to create your perfect piece.

We offer 7-day returns for non-customized items in original condition. Custom/personalized items cannot be returned unless defective. See our full Refund Policy for details.

Contact our customer service through the Contact page within 7 days of delivery. We'll provide return instructions. Items must be unworn and in original packaging.

Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.

We're so sorry if that happens! Contact us immediately with photos of the damage. We'll send a replacement or provide a full refund - your choice.

We use high-quality glass beads, natural stone beads, Czech glass, metal charms, and durable elastic cord. All materials are carefully selected for durability and beauty.

Measure your wrist with a tape measure or string. Add 0.5-1 inch for comfort. Most of our bracelets come in standard sizes: Small (6.5"), Medium (7"), Large (7.5"). Contact us for custom sizing.

Yes! Every single piece is handcrafted with love in Pakistan. Each bracelet is unique and made to order, ensuring personal attention to detail.

Remove before showering, swimming, or exercising. Avoid perfumes and lotions. Store in a cool, dry place. Clean gently with a soft cloth. With proper care, your bracelet will last for years!

Yes! Our crystal healing bracelets use genuine natural stones including amethyst, rose quartz, citrine, and more. Each stone is carefully selected for its quality and energy.

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and earn rewards. It's quick and easy!

We accept Cash on Delivery (COD), bank transfers, Easypaisa, JazzCash, and online payment through secure payment gateways. All payment information is encrypted and secure.

Absolutely! We use industry-standard SSL encryption. We never store your credit card information. All online payments are processed through secure, trusted payment providers.

Contact us immediately if you need to modify your order. If it hasn't been processed yet (within a few hours), we can usually make changes. Once production starts, modifications aren't possible.

Yes! Add a note during checkout if you'd like gift wrapping. We'll include a beautiful gift box and a personalized message card at no extra charge.